Privacy Policy
AgentRuby — Ruby Healthcare LLC Last updated: June 2026
1. Who We Are
Ruby Healthcare LLC operates the AgentRuby platform, a caregiver training and support application available at agentruby.ai. References to “we,” “us,” or “our” in this policy refer to Ruby Healthcare LLC.
Questions about this policy: privacy@agentruby.ai
2. Not a HIPAA-Covered Service
AgentRuby is a caregiver training and education platform. It is not a covered entity or business associate under HIPAA. Information you enter into the platform is not treated as Protected Health Information under federal law. Do not use this platform as a substitute for communication with a licensed healthcare provider.
3. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Account information | Name, phone number | Authentication and account management |
| Training activity | Course progress, assessment results, session history | Platform functionality and reporting |
| Usage data | Page visits, feature interactions (de-identified) | Product improvement |
We do not collect payment information directly. We do not sell your data.
4. How We Use Your Information
- To provide the features of the AgentRuby platform
- To send one-time verification codes to your phone number for authentication (see Section 6)
- To track and report your training progress
- To improve the product using de-identified, aggregated data
5. How We Share Your Information
We share data only with the following categories of service providers, for the purposes described:
- Authentication and database hosting provider — stores your account credentials and platform data
- SMS delivery provider — sends one-time verification codes to your phone number
- Voice AI provider — powers conversational training interactions
We do not share identifiable data with any other third parties, and we do not use your data for advertising.
6. SMS Messaging
We use SMS to send one-time verification codes when you sign in to the platform. Standard message and data rates may apply. Message frequency varies based on your sign-in activity.
To opt out of SMS messages, reply STOP to any message from us. To get help, reply HELP or contact privacy@agentruby.ai. Opting out of SMS will prevent receipt of verification codes and may limit your ability to sign in.
7. Data Retention
We retain your account and training data while your account is active. You may request deletion of your account and all associated data at any time by emailing privacy@agentruby.ai. We will process deletion requests within 30 days.
8. Security
We use TLS encryption in transit and encryption at rest. Authentication is handled via one-time codes sent to your registered phone number — there are no passwords. Session tokens expire automatically.
9. Your Rights
You may at any time:
- Request a copy of your data
- Request deletion of your account
- Withdraw from the platform
Contact us at privacy@agentruby.ai for any of the above.
10. Governing Law
This Privacy Policy is governed by the laws of the State of California, without regard to its conflict of law provisions.
11. Changes to This Policy
We may update this policy as the platform evolves. The “Last updated” date at the top of this page will reflect any changes. Continued use of the platform after changes constitutes acceptance of the updated policy.
AgentRuby · Ruby Healthcare LLC · agentruby.ai · privacy@agentruby.ai